YOUR MEMBERSHIP

We keep our policies simple, clear, and designed to respect both our members and our wines. Here’s a few highlights:

•We ask for a commitment of at least two seasonal releases (1 year) before closing your membership.

•We ask that these purchases be made within season. Our seasons are long to fit your life. If you need to make any adjustments to your shipment or payment date, just reach out. We’ve got you.

•Your credit card will be charged automatically prior to each release. You’ll have time to customize before charging. If you don’t make any changes, you will receive a specially curated Winemaker’s Selection.

•Our primary form of communication is by email and text so be sure your email and phone number stay up to date. If you haven’t already, OPT IN to text notifications to have your reminders sent directly to your phone.

•A written or verbal request to close your membership must be made at least 30 days prior to an upcoming release.

Members must be 21 years of age or older. An adult (21+) signature is required at the time of delivery.

A minimum one-year commitment (two seasonal releases) is required.
Membership continues automatically until account is closed.
To close, please email our Membership Team at least 30 days before your next scheduled release.

Your credit or debit card will be charged prior to each release.

Pricing will not increase by more than 10% year-over-year.

Customization may change the final price depending on selected wines.

Our primary shipping carriers are UPS and FedEx. Contact the Membership Team if you have a preference.

Once the carrier has taken possession of the package, we’re unable to update the address or modify any shipment details, and delivery timing is entirely managed by the carrier. Contact your carrier for updates.

Accurate shipping and contact information is required; members are responsible for costs incurred due to undeliverable, reshipped, or rerouted packages.

Please note: our safe shipping temperature threshold is below 92° and above 32°. If the weather in your area is outside this threshold during shipment, you order will be delayed until safe temperatures are met. Our Shipping Team will reach out by email to notify you.

By providing your contact information and joining the Wine Club, you consent to receive emails and text messages (SMS/MMS) from Hope Family Wines and its affiliated brands related to Wine Club updates, promotions, and exclusive offers. Message and data rates may apply. Message frequency varies. You may unsubscribe from emails at any time by clicking the unsubscribe link in our communications. You may opt out of text messages at any time by replying STOP or as otherwise instructed.

As a reminder, our seasonal release information is communicated via email and text. Unsubscribing will not close your membership. You will still receive automatic shipments until a written or verbal request is made. 

We will maintain and use your information in accordance with our Privacy Policy. You confirm that you are 21 years of age or older, and that the phone number provided is your own. If you decide to opt out of our email and text messaging, we will not be able to notify you prior to processing your seasonal releases.